Amazon heads to the mall with prototype clothing store Part 2

Category: Business

Listening

Unlocking Word Meanings

Read the following words/expressions found in today’s article.

  1. reimagine / ˌri ɪˈmædʒ ɪn / (v.) – to think about and create something in a different way
    Example:

    The show reimagines the classic Cinderella story with modern characters.


  2. seemingly / ˈsiːmɪŋ lɪ / (adv.) – appearing to have a certain quality
    Example:

    I’m not worried about my brother. He’s seemingly confident that he’ll pass his final exam.


  3. empower / ɛmˈpaʊ ər / (v.) – to give someone control or authority over something
    Example:

    We want to empower people by giving them access to quality education.


  4. execution / ˌɛk sɪˈkyu ʃən / (n.) – the process of fulfilling a plan
    Example:

    I’m impressed with the execution of your proposal. Everything went well according to plan.


  5. fall short on (something) / fɔl ʃɔrt ɑn / (idiom) – to fail to meet the expectation or standard in doing something
    Example:

    Many people auditioned today, but most of them fell short on creativity.


Article

Read the text below.

Continued from Part 1…


Amazon unseated Walmart as the largest clothing seller last year during the pandemic as more people began shopping online.


Wells Fargo estimated in March that Amazon’s clothing and footwear sales in the U.S. increased by about 15% in 2020 to more than $41 billion (¥4.6 trillion). That’s about 20% to 25% above Walmart’s sales and an 11% to 12% share of all clothing sold in the U.S.


Amazon has been making a big push into fashion in recent years through its own labels. In September 2020, it launched an online shop called Luxury Stores.


Shoppers at the Amazon Style store can browse items on display and scan a QR code to see sizes, colors and customer ratings. Shoppers can send items to fitting rooms or directly to the store’s counter. Once in a fitting room, customers can request other items using a touchscreen.


“Amazon Style completely reimagines what’s possible in the fitting room, turning it into a personalized space where customers can continue to shop a seemingly endless closet of great styles,” Vasen wrote in an Amazon blog post.


Neil Saunders, managing director of GlobalData Retail, said the prototype store could deepen Amazon’s influence in the sector, especially among clothing shoppers who prefer the experience of exploring and browsing physical stores. And it could empower Amazon with more shopping data.


But he also cautioned that Amazon’s success depends on execution. “Traditionally, it is not all that good at creating a great in-store experience,” said Saunders. “It tends to be very solid at technology and operations but can fall short on spirit and soul — both of which are particularly important in fashion, where consumers love inspiration, curation and personal services.” (AP)


This article was provided by The Japan Times Alpha.


Viewpoint Discussion

Enjoy a discussion with your tutor.

Discussion A

  • The store uses advanced tech features, such as QR codes for sizes and touchscreens for requesting items. Do you think these features will be helpful to customers? How do you feel about shopping while using your smartphone? Discuss.
  • Saunders said that Amazon stores tend to be very solid at technology and operations but can fall short on spirit and soul, which are particularly important in fashion. Do you agree with his opinion? Do you think it’s important for customers to have a personal shopping experience (ex. with a salesperson giving personal recommendations)? Why or why not? Discuss.

Discussion B

  • According to Saunders, the prototype store could empower Amazon with more shopping data. What do you think are the pros and cons of depending on customers’ current data when it comes to fashion (ex. pro: better shopping experience for customers, con: merchandise needs to be frequently updated)? Discuss.
  • Would you be willing to give your data to a clothing store to improve your shopping experience? Why or why not? Discuss.