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A restaurant in Bristol, England, has received criticism online for its poor customer service.
Last April, customer Emma Daniels dined at Severnshed and ordered baked camembert / ˈkæm əmˌbɛər /, a cheese dish from France. After enjoying the £13 dish, Daniels found out that she just ate supermarket cheese worth only £1.15 after seeing that it was served in its original packaging. Enraged, Daniels aired her grievances on TripAdvisor, a website that allows users to post reviews of hotels, flights, and restaurants.
In her review, Daniels gave Severnshed a rating of two out of five stars and shared that she felt cheated. Aside from the overpriced and poorly presented camembert starter, the main course was also underwhelming. Other factors like the ambiance and service also fell short of Daniels’ expectations.
In response, Severnshed manager Ashley Kirwan apologized to Daniels. He explained that serving a supermarket-bought dish in its original packaging is not a common practice in the restaurant and that the incident was an honest mistake. Kirwan also terminated the chef who prepared the dish. In an attempt to make amends, the manager invited Daniels to dine at the restaurant again.
Meanwhile, another restaurant in Bristol was also criticized by a customer online. The customer was not pleased when the restaurant Flour and Ash, which offers vegetarian options, served her goat’s cheese in place of the out-of-stock vegetarian mozzarella. Because of this, she rated the restaurant with only one star on TripAdvisor and criticized it for its insensitivity toward vegetarians.