[City workers walking on London Bridge during morning rush hour]
[Computing teacher Mohammed Islam delivering an IT lesson on the use of AI in schools and in recruitment]
[Islam delivering lesson on AI usage in schools and in recruitment]
Zara (interview): “It does help people to get jobs, and it does help companies to hire people, but we also need humans to interview other people as well because robots don’t have actual feelings, and sometimes, they might not understand what they have to do. And it’s not as reliable as humans.”
Samuel (interview): “For me, it would be balanced. I’d do some use of ChatGPT, and I’d do some of my own, because if I use ChatGPT as a whole, then my CV, or whatever I’m using it for, anyone that’s reading it, they’d understand that it’s not fully human.”
[Associated Press reporter Kelvin Chan taking part in a demo TestGorilla AI job interview, with an AI avatar asking questions on a laptop screen]
[Associated Press reporter taking part in a demo TestGorilla AI job interview, with an AI avatar asking questions on a laptop screen]
Claudia Baijens (interview): “You see indeed an avatar, a human avatar, and what we hear a lot from candidates as well, is that what they miss is an opportunity really to present themselves and to distinguish themselves from others. And for some customers, it’s quite a threshold. They don’t want all their candidates to be invited to online assessments and take a test, and most of the time we have multiple tests (which is) an assessment of 30 minutes. Then the screening interview, which can be five to 10 minutes at the start of the application process, can make a lot of sense to kind of get more data points from the candidate to then make a decision whether you want to continue this candidate to the next round of the interviews or for an assessment.”
[Associated Press reporter Kelvin Chan taking part in a demo AI job interview, answering a series of timed multiple-choice questions]
Mehak Chowdhary (interview): “Hiring signals have been weak for quite a while. We do tend to resort to standard defaults like keyword matching and resumes, or screening calls that end up assessing conversational abilities and not really skills. And when all else fails, we default to pedigree, which is the name of companies you work with, the names of universities you’ve been to, or countries that you worked in. What AI has specifically done in the last two years is that it’s taken all these weak signals and broken them completely. Today, almost every CV is a 100% keyword match. AI is also helping candidates polish the interview answers in a way that almost everyone will pass through the initial interview rounds very well. So, what AI has done is to expose how little some of these signals, any weight that they ever carry.”
[Associated Press reporter Kelvin Chan taking part in an ID and facial biometric checks as part of the verification process in TestGorilla’s demo AI job interview]
[Recruitment staff at recruitment agency Robert Walters’ London office]
[Faye Walshe, Global Director of Innovation & AI at Robert Walters working at desk]
Faye Walshe (interview): “We’re seeing three times more applications globally as a result, probably, of the increase in AI’s availability. Candidates are using AI to try and help them tailor their CVs, write their cover letters. And it’s understandable, because employers have been asking them to give more specific answers to that for a lifetime now. And employers are using AI to write job descriptions, write the job ads that you see online, they’re using it to try and book interviews.”
[Recruitment staff at recruitment agency Robert Walters’ London office]
Faye Walshe (interview): “At Robert Walters, we try and use it to make our recruiters more productive so that they can actually get to the important human elements of the recruitment process, like meeting candidates and talking to hiring managers about who they’re looking for. But the change that we’ve noticed over the last three to four years are that employers are coming to us to ask to put more human back into the process. That’s definitely a trend we’re noticing.”
[Recruitment staff at recruitment agency Robert Walters’ London office]
[Laptop screen showing an AI avatar asking questions in a demo job interview by developer TestGorilla on the laptop screen]
This script was provided by The Associated Press.